Since the coronavirus pandemic forced consumers into lockdown — and businesses into meltdown — the rules of marketing have changed completely. In a world where we’re all stuck at home, but living online, brands are under increasing pressure to think digital-first and optimise how they target and sell online.
But while FMCG or other fast-sales brands only need to worry about driving traffic to their ecommerce stores, brands that rely on footfall and in-store experience are facing much bigger digital transformation challenges. This is especially true in the automotive industry, in which manufacturers have long relied on customers visiting their physical showrooms to test drive before buying.
So, what can they do?
In this fireside chat, Dév Rishi Sahani, Nissan’s Global Head of Customer Experience Data Analytics & Reporting talks with Artefact to explain how the car giant has accelerated its digital transformation over the past year and is using data to drive operational efficiencies and increase sales.
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Dév Rishi Sahani | Global Head of Customer Experience Data Analytics & Reporting, Nissan
As Nissan Motor Corporation’s Global Head of Customer Experience Data & Analytics, Dév Rishi Sahani is spearheading Nissan’s data revolution and is responsible for transforming Nissan into a data-driven organisation, turning millions of interactions between Nissan and its customers into reliable data insights, to deliver best in class customer experience and optimal economic value.