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Ebook: How Important is Artificial Intelligence for Call Centres Today?

In this ebook, we will explore the nature of an AI Factory and examine its model, methods and outcomes, before looking at concrete finance business cases detailing its real-life impact.

Table of contents

• AI Factory operational model

• MAIF client case - Artificial Intelligence in MAIF Call Centres: Topic Modelling to Promote Client Autonomy in the Insurance Sector

• Homeserve client case - Artificial Intelligence Applied to the Insurance Sector: The Future of Contact Centres

How Important is Artificial Intelligence for Call Centres Today?

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Ebook: How Important is Artificial Intelligence for Call Centres Today?

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