CLIENT CASE MAIF
Call centres represent a significant weight on businesses – but only 8% of customers believe they receive a superior quality service by calling.
Learn how Artefact’s Augmented Contact Centre solution uses AI to improve customer satisfaction and reduce operational costs.
Table of contents
- Saving time and offering greater added-value services to customers
- Artificial Intelligence and the Selfcare Strategy
- Categorisation of call topics and analysis of available online services for the future of Selfcare use
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