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Artificial Intelligence in MAIF Call Centres:
Topic Modeling to Promote Client Autonomy in the Insurance Sector

CLIENT CASE MAIF

Call centres represent a significant weight on businesses – but only 8% of customers believe they receive a superior quality service by calling.

Learn how Artefact’s Augmented Contact Centre solution uses AI to improve customer satisfaction and reduce operational costs.

ARTEFACT READER'S DATA DIGEST

Table of contents

    1. Saving time and offering greater added-value services to customers
    2. Artificial Intelligence and the Selfcare Strategy
    3. Categorisation of call topics and analysis of available online services for the future of Selfcare use
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